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Support (Vault) • Re: Add Files/Folders Dialog Issue

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Hello,

Thank you for the screenshot and all the details you provided us with!

To troubleshoot this issue a bit more, can you please have the user try the same operation on a different machine logged in as himself with the same credentials? Is it successful? I have a feeling this is probably machine specific. If everything works accordingly on a new machine, my first suggestion is for him to clear his client-side cache:

viewtopic.php?f=13&t=11513

If this doesn't help, please let us know what Vault version he has installed.

Thanks,

Tonya

Statistics: Posted by Tonya — Tue Jan 30, 2024 10:08 am



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